Terms and Conditions

Terms of Service

Effective Date: [25/03/2025]

Welcome to Supps Supplements LTD! By accessing and using our website, purchasing our products, or interacting with our services, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree with these Terms, do not use our website or purchase from us.

1. Acceptance of Terms

By accessing, browsing, or using this website and/or purchasing products from Supps Supplements LTD, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the site or purchase any products.

2. Changes to Terms

We reserve the right to update or modify these Terms at any time, without prior notice. Any changes will be posted on this page with the "Effective Date" listed above. By continuing to use our website or services after such changes, you accept the new Terms.

3. Use of Our Website

You agree to use this website for lawful purposes only and in accordance with these Terms. You may not:

  • Engage in any activity that disrupts or interferes with the functioning of our website or services.

  • Violate any applicable local, state, national, or international law.

  • Attempt to gain unauthorized access to any portion of the website or our systems.

4. Eligibility

You must be at least 18 years old to purchase from us or use our website. By using our website, you represent that you are of legal age in your jurisdiction to enter into a contract.

5. Product Information

We strive to provide accurate product descriptions and details on our website. However, we do not guarantee that the product descriptions, images, or any other content on the website is complete, current, or error-free. We reserve the right to correct any inaccuracies at our discretion.

6. Product Orders & Payment

When you place an order through our website, you agree to pay for the products in full, including applicable shipping fees and taxes. All payments must be made using a valid payment method (credit card, debit card, etc.).

By submitting an order, you authorize us to charge your payment method for the total amount due. We reserve the right to reject or cancel an order for any reason, including product availability or errors in pricing.

7. Shipping & Delivery

We will ship your products according to the shipping option you select at checkout. Delivery times may vary depending on your location. We are not responsible for delays due to circumstances beyond our control, such as shipping carrier issues or customs delays.

8. Returns & Refunds

We accept returns on unopened and unused items within 30 days of the original purchase date. For health and safety reasons, we cannot accept returns or exchanges on opened or used products. Please ensure that the product is in its original, sealed condition.

. Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The item is returned within 30 days of purchase.

  • The product is unused, unopened, and in its original packaging.

  • Proof of purchase is provided (order confirmation email, receipt, or invoice).

Once your return is received and inspected, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

. Non-Refundable Items

The following items are not eligible for a return or refund:

  • Opened, used, or damaged supplements.

  • Products purchased from third-party retailers or platforms (such as Amazon, eBay, etc.).

  • Gift cards or promotional items.

. How to Initiate a Return

To initiate a return or refund, please follow these steps:

  1. Contact our customer support team at [customerservice@suppsuk.com] within 30 days of your purchase.

  2. Provide your order number and details of the product you wish to return.

  3. Our team will send you a return authorization and instructions on how to send the product back.

Return Shipping: You will be responsible for the cost of return shipping, unless the product is defective or incorrect.

5. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at [customerservice@suppsuk.com] with a photo of the issue and your order number. We will arrange for a full refund or a replacement at no additional cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original item for a refund and place a new order for the replacement product.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please reach out to us at [customerservice@suppsuk.com]

9. Health Disclaimer

Our products are intended to support a healthy lifestyle. However, Supps Supplements LTD does not claim that our supplements will cure, treat, or prevent any disease or medical condition. Always consult with a qualified healthcare professional before starting any new supplement regimen, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

By purchasing our products, you acknowledge that you have consulted with your healthcare provider and agree that Supps Supplements LTD is not responsible for any adverse reactions or side effects resulting from your use of our products.

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Supps Supplements LTD and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our express permission.

11. User Account

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account. Supps Supplements LTD is not responsible for any loss or damage resulting from your failure to protect your account credentials.

12. Limitation of Liability

To the fullest extent permitted by law, Supps Supplements LTD is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our total liability to you will not exceed the amount you paid for the product(s) that gave rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Supps Supplements LTD, its affiliates, employees, and agents from any claims, liabilities, losses, damages, or expenses arising from your violation of these Terms or your use of our website or products.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the state or jurisdiction in which Supps Supplements LTD is registered, without regard to its conflict of law principles. Any legal action or proceeding related to these Terms shall be brought exclusively in the courts located within that jurisdiction.

15. Termination

We reserve the right to suspend or terminate your access to our website or services at any time and for any reason, including if you violate these Terms. Upon termination, all provisions of these Terms that by their nature should survive termination will remain in effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • Email: customersupport@suppsuk.com

  • Phone: 01536 201844